In 1993, after having been in the remodeling industry for over ten years, I found myself disillusioned. Although I loved the business of making people happy by helping to improve their home, I felt that the industry was living up to it’s less than stellar reputation. At the time, I was employed with one of the more reputable remodeling firms in Baltimore. They were placing more emphasis on getting the “sale” as opposed to delivering customer satisfaction. It became “promise anything to get the job, and then deliver as little as possible to protect profits.” Further, service was kept to a minimum because they applied more of a band-aid approach.
This approach would temporarily mend a problem until the one-year installation warranty (required by law) ran out. Quality of products and pride in workmanship seemed to be gone by era. When the product did fail, whether due to manufacturing or installation, the finger pointing started and the homeowner was stuck in the middle.
Why couldn’t a homeowner find a remodeling company to perform the work they promised and stand behind that work? When a homeowner needed service on that remodeling project that they invested their hard earned money in, why did they always have to get the run around? Why did they have to pay for a service that should have been right in the first place? These were questions I posed to my wife. Her response was, “Joe, for homeowners to find that, you would have to start a company of your own.” That response launched the beginning of American Design and Build.
The concept was simple; offer quality windows, doors, siding and sunrooms. In addition, have each of those installed professionally. Offer the products at a fair price, and support the items, labor and materials, for as long as the manufacturers’ warranty lasts. In other words, the product would perform as promised, now and in the future and there would never be a charge for service.
That was the concept in our dining room 28 years ago. Others in the industry told me that I was crazy, that the service cost would put us out of business. Well, homeowners embraced the concept and referrals streamed in. These homeowners wanted their friends and relatives to “experience” American Design and Build.
Almost three decades later, we no longer work out of our dining room. In fact, we now reside in a 6500 square foot showroom in Bel Air. One thing that has not changed is our original concept. In fact, our showroom is another step towards making a remodeling project with American Design and Build a unique and pleasurable “experience.” We really do believe in “restoring the pride in your home for today… and tomorrow.”
I invite you to stop by our showroom today or get your free in-home estimate. Experience for yourself why American Design and Build is one of the most referred remodeling companies in the state of Maryland.
Joseph A. Tunney